Global Parts Center opens in Singapore New strategy for faster customer support
Tadano has opened a new parts center in Singapore to speed up the delivery of spare parts to distributors all around the world. The Tadano Singapore Parts Center is housed in a 4,750 m2 warehouse run by Nippon Express (Singapore) Pte Ltd, a specialist in international logistics.
Nippon Express will look after all aspects of logistics, including warehouse work. Work related to distribution, including shipping and export documents, will be handled by Nippon Express sister company Nittsu Shoji (Singapore) Pte Ltd.
One of Tadano’s core aims is the continuous improvement of customer support. The goal is sustainable growth to become ‘No.1 Worldwide in the Lifting Equipment Industry’ with 80% of sales
outside of Japan. At present, parts sold outside of Japan are shipped directly from the Tadano Global Parts Center in the port of Kobe, Japan. Setting up a warehouse in Singapore will reduce delivery times and shipping costs, resulting in faster support to distributors and ultimately an even better service to end-user customers.