Customer Focus: Load 28

Load 28 recently upgraded their GR-160N to a brand-new GR-200EX. We spoke with Marcus Rigney, Managing Director, to get the scoop on why they chose the 20t crane and what their plans are for the machine moving forward.

Here’s what he had to say:

Why Tadano?

“We have been operating our 10t and 16t city cranes for the last eight years. These machines founded the growth of our business — a business that now supports 18 cranes, two companies and operates with 72 employees. The kit has allowed us to complete works in the inner city & in tight, compact areas. The reliability has been fantastic on these machines.”

How did the Rough Crane GR-200EX meet your needs?

“When our glass installation business commenced eight years ago, alongside our general crane hire, our core activity was lifting and installing large glass panels. Both the 10t, which we are looking to upgrade to a 13t next year, and the new 20t city cranes are perfect for our specific applications. The GR-200EX, with the hydraulic luffing fly and its electric over hydraulic controls, has taken ‘fine control’ for the installation of glass to the next level. It’s really a fantastic machine and a piece of equipment that gives me confidence to send into the field and operate in tight restricted areas.”

How do you find the Tadano aftercare and support services?

“We use Tadano’s South Australian agent, RMB Service Group, and we never have an issue, especially with parts supply.”

About Load 28 Crane Hire:

Load 28 specialise in limited access crane hire, structural steel installations, facade and commercial glazing in South Australia. They also specialise in high rise glass installation through their twin company — Australian Glass Install (AGI). Both companies hold a strong focus on utilising modern, safe and cutting-edge technologies to help set the benchmark of their industry and the applications they work on.


Tadano would like to thank Load 28 for their business and wish them every success. For more information about Tadano’s GR-200EX, visit our product page at